Quality and methods
By means of the express online translation estimate, Traductor can provide you with translations of all types of documents, in all languages, within your deadlines and with the assurance of optimal quality. To ensure your satisfaction, Traductor makes a 16 point commitment :
- Your call is answered immediately.
- Our brochures are sent out within 24 hours.
- Your request will be followed by an estimate within one hour.
- The service is totally described in our estimate (price, timeframe, surcharge).
- A single contact will work with you throughout the service.
- Your translation will be assigned to a specialised translator, who translates only into his or her first language.
- You have access to information throughout the production of your translation.
- The document's translation is completed and delivered within the agreed timeframes.
- The translations are reviewed by professional translators / proofreaders.
- The invoicing is clear and detailed.
- Professional secrecy is always ensured.
- Our translators and proofreaders are recruited using a process that guarantees the highest quality level.
- The services provided by our translators are assessed on a regular basis.
- This ensures the security of proprietary work databases, files and software programs, and of the files submitted by customers. We create translation databases for you.
- Your satisfaction is assessed by polling.
- All complaints are dealt with, with a response provided in under 48 hours.